Patient Inquiry Form
If you are a patient, family member, or caregiver, please use this form to request information about whether a NovaCell program may be appropriate to discuss for your situation. A medical coordinator will use your answers to understand your goals and suggest next steps. This form does not create a doctor–patient relationship and is not for emergencies.
How We Use Your Patient Details
To protect your privacy, only trained coordinators and medical staff involved in your case will review your information. In many situations, NovaCell may first conduct a remote review of your medical history before suggesting whether a program discussion is appropriate. Please avoid sending full imaging files through this form; instead, briefly describe key findings and keep copies ready for a later secure transfer.
Typical next steps after you submit:
- You receive an acknowledgment email.
- A coordinator may request additional information or records.
- If appropriate, a call or video consultation is scheduled to discuss options, risks, and open questions.
You are under no obligation to proceed with treatment and can withdraw your inquiry at any time.
Professional & Referral Inquiries
If you are a physician, therapist, case manager, or other healthcare professional, you can use this section to request program information, discuss a potential referral, or explore collaboration. Please do not include more patient-identifiable information than is necessary at this stage.
How We Support Referring Professionals
NovaCell aims to work collaboratively with referring clinicians and therapists. With appropriate patient consent, our team can share high-level program outlines, expected time on site, and typical follow-up considerations so that care remains coordinated.
Where possible, NovaCell encourages:
- Clear communication about goals, risks, and expectations.
- Sharing of relevant baseline assessments and imaging summaries.
- Thoughtful planning for follow-up care in the patient’s home region.
Please indicate in your message whether you would like written information only, or prefer to schedule a professional-to-professional call.
Phone, WhatsApp, Email & Address
You can contact NovaCell using the secure forms above or through the channels below. Response times are typically within one business day. Please consider time zone differences when expecting a reply.
Contact Details
Phone (voice): +52 999 358 1309
WhatsApp (messages and calls): +52 999 358 1309
Email: info@stemcelltherapymexico.net
Typical response time: Within one business day, Monday to Friday.
Primary time zone: Central Time (Mexico).
Clinic address:
NovaCell Wellness Center
Calle 40 Número 272 A, entre 77 y 79
Col. Montes de Amé, CP 97115
Mérida, Yucatán, Mexico
If you call or write, please mention that you found NovaCell through StemCellTherapymexico.net so our team can better understand how you reached us.
Map & Location Reference
When You Should Seek Emergency Care
This website and NovaCell’s coordinators cannot provide emergency care. If you or someone with you is experiencing severe chest pain, sudden difficulty breathing, signs of stroke (such as sudden weakness, trouble speaking, or facial drooping), high fever with confusion, uncontrolled bleeding, new severe pain, or any situation you believe is an emergency, call your local emergency number or go to the nearest emergency department immediately.
Do not wait for an email reply, phone call, or WhatsApp message. After urgent issues have been assessed and stabilized by local services, you may return to this page to request information about whether regenerative approaches may be appropriate to discuss in the future.
How to Prepare for a Call or Consultation
A structured conversation helps ensure that your initial discussion with NovaCell is efficient and focused on your priorities. Many patients find it useful to prepare key information in advance.
Practical Preparation Tips
Before a call or video consultation, consider having the following ready:
- A concise summary of your main diagnosis or health goals.
- A list of major symptoms, how long they have been present, and how they affect your daily activities.
- A list of key medications, doses, and any major allergies or prior adverse reactions.
- Brief notes on prior surgeries, hospitalizations, or regenerative treatments (if any).
- Recent imaging or test summaries (for example, radiology reports or specialist letters).
- A list of questions you would like to ask about potential regenerative approaches, risks, travel, and recovery.
Typical initial calls focus on understanding your situation, clarifying whether a NovaCell program may be reasonable to discuss, and outlining possible next steps. They are not a substitute for full in-person assessment and do not guarantee that treatment will be recommended.
Data Protection, Privacy & Consent
NovaCell and StemCellTherapymexico.net treat the information you share with care and confidentiality. We collect only the details needed to understand your inquiry, respond, and, where appropriate, coordinate a consultation or treatment discussion.
How Your Information Is Used
Information submitted through these forms is used to:
- Review your health situation or professional inquiry.
- Communicate with you about NovaCell programs, logistics, and suitability for further discussion.
- Maintain basic records of inquiries for safety, continuity, and quality-improvement purposes.
We do not sell your personal information. Data may be processed by trusted technology and administrative partners solely to operate this website and communication systems.
For full details, including your rights, data retention practices, and how to request access, correction, or deletion of your data, please refer to the Privacy Policy and Terms of Use pages on this site. By submitting an inquiry, you consent to this use of your information as described here and in those policies.