This Privacy Policy explains how StemCellTherapymexico.net and NovaCell Wellness Center (collectively “we”, “us”, or “our”) collect, use, store, and share personal data when you use this website or contact us about potential treatment programs.
This policy applies to information collected through this website, by email, by phone or messaging applications when you contact us, and through web forms used to request information about NovaCell programs or related educational materials.
The content on this site is primarily educational and is not a substitute for in‑person medical care. When you voluntarily provide information about your health, you understand that this information may be considered sensitive in some jurisdictions and that we will process it only as described in this Privacy Policy.
By using this website or submitting your information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, you should not submit personal data and should discontinue use of the site.
We collect only the information that is reasonably necessary to provide our services, respond to your requests, and operate this website. The categories of data we may collect include:
- Identification and contact details: such as your name, country or region of residence, email address, phone number, and preferred contact method.
- Health‑related information you choose to provide: such as your diagnosis or symptoms, areas of concern, previous treatments, medications, and other clinical context that you voluntarily share in inquiry forms, email, phone, or messaging conversations.
- Communication content: copies of messages, questions, and information you send to us, and our replies, for coordination and record‑keeping.
- Technical and usage data: such as IP address, browser type, device information, pages visited, referral source, and timestamps, collected through server logs, security tools, and analytics.
- Cookie and tracking data: information collected through cookies and similar technologies, as described in the Cookies & Tracking Technologies section below.
We do not intentionally seek to collect government identification numbers or payment card details through this website. If such information is ever needed, it will be requested and handled through appropriate, secure channels.
We use the personal data we collect for the following purposes:
- Responding to your inquiries: to read and understand your questions, contact you back, and provide information about regenerative medicine, potential NovaCell programs, and related logistics.
- Preliminary case review and coordination: to allow appropriate staff to conduct a non‑diagnostic, preliminary review of the information you provide and to determine whether a more detailed consultation may be appropriate.
- Arranging calls or consultations: to schedule calls, video meetings, or in‑person appointments and to prepare for those interactions.
- Operating and improving this website: to maintain site security, monitor performance, analyze aggregate usage patterns, and improve our content, navigation, and patient education resources.
- Compliance and record‑keeping: to comply with applicable legal, regulatory, and ethical obligations, and to keep appropriate records of communications and consent.
- With your permission, ongoing contact: where allowed by law and consistent with your preferences, to send you follow‑up information, updates about NovaCell services, or requests for feedback.
We do not use your personal data for unrelated advertising or sell your information to third parties.
Our legal basis for processing personal data depends on the context in which it is collected and the applicable laws in your jurisdiction. Typically, we rely on one or more of the following grounds:
- Your consent: when you voluntarily submit personal or health‑related information through this website, by email, or by phone, you consent to our processing of that information for the purposes described in this Privacy Policy.
- Performance of a contract or steps prior to entering into a contract: where processing is necessary to respond to your requests, provide pre‑treatment information, or prepare for a possible treatment agreement.
- Legitimate interests: to operate and secure our website, understand how it is used, maintain business records, and communicate with you in a way that is proportionate and respects your rights.
- Compliance with legal obligations: to meet regulatory, accounting, and reporting requirements imposed by applicable laws.
For sensitive health‑related information, we process your data primarily based on your explicit consent and for the limited purposes of evaluating potential suitability for programs, providing information you request, and supporting care coordination where appropriate.
You may withdraw your consent at any time by contacting us, but this will not affect the lawfulness of processing carried out before withdrawal.
We limit access to your personal data to people and organizations that need it for legitimate purposes described in this Privacy Policy. Depending on your situation, your information may be shared as follows:
- Within NovaCell and affiliated personnel: with designated clinical, coordination, and administrative staff who are involved in reviewing your case, communicating with you, or organizing logistics.
- Service providers (processors): with carefully selected third‑party providers who support our operations, such as secure email services, website hosting, IT security, data storage, form platforms, and analytics tools. These providers are contractually bound to handle data securely and only under our instructions.
- Professional advisors and compliance partners: with legal, regulatory, or accounting advisors when necessary to obtain professional guidance or comply with obligations.
- Authorities or third parties when required by law: when we are legally obliged to disclose information, for example to comply with court orders or lawful requests from public authorities.
We do not sell your personal data and do not share it with third parties for their independent marketing purposes.
StemCellTherapymexico.net serves an international audience, and NovaCell Wellness Center is located in Mexico. As a result, your personal data may be transferred to, stored in, or accessed from countries that may have different data protection laws than those in your home jurisdiction.
Where required by applicable law, we take reasonable steps to implement appropriate safeguards for international transfers, such as contractual protections, secure technical measures, and limiting access to those who need the information for the purposes described in this Privacy Policy.
By using this website or submitting information to us, you understand that your data may be processed in Mexico and, where relevant, in other countries in which our service providers operate, subject to appropriate safeguards.
We use a combination of organizational, technical, and physical measures to help protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures may include:
- Use of secure hosting environments and firewalls for our website and email systems.
- Encryption in transit (for example, HTTPS) for data exchanged through our website.
- Access controls and role‑based access to limit who within our organization can view particular types of information.
- Policies and procedures to guide staff handling of personal and health‑related information.
While we strive to protect your data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, and you should consider what information you choose to share electronically, especially via unencrypted email or third‑party messaging services.
We retain personal data only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to your inquiries, coordinating potential consultations, maintaining records in line with legal and ethical requirements, and managing our business operations.
Retention periods may vary depending on factors such as the nature of your interaction with us, whether you proceed with a consultation or treatment, and applicable legal or regulatory obligations. When personal data is no longer needed for these purposes, we will take reasonable steps to delete it, de‑identify it, or securely archive it where continued retention is required.
If you request that we delete your information, we will review your request and, where feasible and consistent with our legal and professional duties, remove or anonymize your data.
Depending on your location and the laws that apply, you may have some or all of the following rights regarding your personal data:
- The right to request confirmation of whether we process your personal data and to obtain a copy of that data.
- The right to ask us to correct inaccurate or incomplete information about you.
- The right to request deletion of your personal data, subject to certain legal or professional retention obligations.
- The right to request that we restrict the processing of your data in specific circumstances.
- The right to object to certain processing activities, including direct marketing where applicable.
- The right to withdraw your consent at any time, where processing is based on consent.
To exercise your rights, please contact us using the details provided in the Contact Information for Privacy Requests section below. We may need to verify your identity before responding. You also have the right to lodge a complaint with a data protection authority where this is provided by local law.
This website may use cookies and similar tracking technologies to help it function properly, enhance user experience, and understand how visitors use our content.
Cookies are small text files stored on your device. They may be used to remember your preferences, maintain security features, and generate anonymous statistics about website usage. We may also use third‑party analytics tools that set their own cookies to help us understand aggregate traffic patterns and improve our site.
You can usually configure your browser to refuse cookies, accept them only in certain circumstances, or delete them. If you disable some or all cookies, parts of the site may not function as intended but core informational content should remain accessible.
Where required by law, we will request your consent for the use of non‑essential cookies. You can change your cookie preferences at any time through your browser settings and, if available, any cookie controls provided on the site.
This website and the services described are intended for adults and for parents or legal guardians seeking information on behalf of a minor. We do not knowingly collect personal data directly from children.
If you are under the age of majority in your jurisdiction, you should not submit personal information through this website without the involvement of a parent or legal guardian.
If we learn that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete that information as soon as practicable. If you believe that a child has provided us with personal data, please contact us using the details in the Contact Information for Privacy Requests section.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make material changes, we will revise the “last updated” date at the top of this page and, where appropriate, provide additional notice (for example, by displaying a notice on the website). We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
Your continued use of the website or continued communication with us after an updated version of this Privacy Policy is posted will be understood as your acknowledgment of the changes, to the extent permitted by applicable law.
If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, you can contact us using the details below:
Email: info@stemcelltherapymexico.net
Postal address:
NovaCell Wellness Center
Calle 40 Número 272 A, entre 77 y 79
Col. Montes de Amé, CP 97115
Mérida, Yucatán, Mexico
Phone / WhatsApp: +52 999 358 1309
When you contact us, please provide enough detail for us to understand and respond to your request. We may ask for additional information as needed to verify your identity and to help locate the personal data that relates to you.